Refund policy

Returns and exchanges

Return and exchange eligibility depends on the item, as stated on its product page.

Listed standard designs and sizes

All listed standard designs and sizes can be purchased directly. This includes standard pieces made after ordering when stock is unavailable. Returns and exchanges are accepted for these standard pieces: contact us and ship the item back within 15 days of delivery. Oh Handmade covers return shipping for approved returns. A 10% restocking fee applies. Please contact us for return instructions before sending it back. Any loss in value, if the item is not returned in its original condition, is agreed with the seller.

Respect for the people behind each piece

We respect your choice to return an eligible piece, just as we respect the people whose work made it possible. Our artisans bring patience, skill and attention to their work, while our customer service team gives time to your questions and supports your order.

A return still involves receiving and checking the piece, preparing it again and helping you through the process. The 10% restocking fee helps compensate our artisans and customer service team for that time. We do not want one returned order to diminish the value of their work or discourage the care they bring to it.

This is not intended as a punishment for returning an item. Our aim is to handle returns fairly, with clear terms and respect for everyone involved. We continue to cover return shipping for approved returns, and support remains available for genuine quality or shipping problems.

Additional individually agreed custom orders

Only additional custom sizes, colors, layouts or designs individually agreed with us are excluded from ordinary returns, exchanges or cancellations after the custom order is placed. Choosing a listed option or leaving an ordinary order note does not by itself create a custom order. If an item arrives damaged, has a quality issue or there is a shipping problem, contact ohhandmade.support@gmail.com with your order number and relevant details or photos. These terms do not limit applicable statutory rights.

Order problems

Please email ohhandmade.support@gmail.com with your order number and relevant details or photos. Check your product page for any item-specific instructions.