Shipping & returns

Shipping costs

Shipping to the United States is free for all products, with no additional-item shipping charge. Shipping outside the United States is not free at this time. Please contact our customer service team to confirm shipping costs for your destination before ordering.

Processing and transit

Two listed round moss-art designs, in both 12-inch and 16-inch sizes, are held in our U.S. warehouse. For U.S. orders of these in-stock pieces, we dispatch within 1–2 business days. Estimated transit after dispatch is 3–7 business days.

All other listed standard designs can be purchased directly and are made after ordering in China. Production takes approximately 1 week (7 calendar days). Once production is complete, please allow approximately 3 calendar days for dispatch from China. Estimated transit is 15–45 calendar days after dispatch.

Additional custom sizes or designs are also accepted after we agree on the details before ordering. We confirm the schedule for these custom requests; the general estimate is approximately 1 week of production, approximately 3 calendar days for dispatch after production, then 15–45 calendar days in transit.

Orders for other destinations ship from China, with estimated transit of 15–45 calendar days after dispatch. Please contact our customer service team to confirm destination availability, shipping costs and timing before ordering.

Production, dispatch processing and transit are separate stages. Production and dispatch processing are not included in transit time. China dispatch and transit estimates use calendar days; U.S. warehouse estimates use business days. All times are estimates, not guaranteed delivery dates.

Returns and exchanges

All listed standard designs and sizes can be purchased directly. This includes standard pieces made after ordering when stock is unavailable. Returns and exchanges are accepted for these standard pieces: contact us and ship the item back within 15 days of delivery. Oh Handmade covers return shipping for approved returns. A 10% restocking fee applies. Please contact us for return instructions before sending it back. Any loss in value, if the item is not returned in its original condition, is agreed with the seller.

Respect for the people behind each piece

We respect your choice to return an eligible piece, just as we respect the people whose work made it possible. Our artisans bring patience, skill and attention to their work, while our customer service team gives time to your questions and supports your order.

A return still involves receiving and checking the piece, preparing it again and helping you through the process. The 10% restocking fee helps compensate our artisans and customer service team for that time. We do not want one returned order to diminish the value of their work or discourage the care they bring to it.

This is not intended as a punishment for returning an item. Our aim is to handle returns fairly, with clear terms and respect for everyone involved. We continue to cover return shipping for approved returns, and support remains available for genuine quality or shipping problems.

Only additional custom sizes, colors, layouts or designs individually agreed with us are excluded from ordinary returns, exchanges or cancellations after the custom order is placed. Choosing a listed option or leaving an ordinary order note does not by itself create a custom order. If an item arrives damaged, has a quality issue or there is a shipping problem, contact ohhandmade.support@gmail.com with your order number and relevant details or photos. These terms do not limit applicable statutory rights.

Contact: ohhandmade.support@gmail.com